Duty Manager

JOB OVERVIEW

The Duty Manager will be responsible in overseeing daily operations, ensuring exceptional customer service, and maintaining a safe and efficient work environment. Will be responsible for managing and supervising a team of employees, handling customer inquiries and concerns, and collaborating with other departments to ensure the smooth functioning of the hotel operations.

KEY RESPONSIBILITIES

Front Office Operations

• Kindness and sufficient knowledge to provide help from all guests and accommodate guest requests.

• Should be proficient in check-in, check-out, and overall payment tasks.

• Requires proficiency in guest complain handles and processing.

• An accurate understanding of the night audit procedure regarding with hotel PMS system.

• Be able to operate and support flexibly in schedule work.

• Make sure you have a sense of responsibility in the overall department operation during night shift.

• Should be no difficulty in communication skills among employees.

• Must be accurate handling night audit report which generated by daily operation of the hotel.

• Must prevent and face for emergency situations for hotel security that occur during the night, and are responsible for the safety of hotel guests

Administrative & General

• Handles and keeps the record of incoming official letters in file, and report to the Front Office Manager with the information.

• Request for purchasing pantry supplies and stationaries.

• Maintains office printer functionality in good working order.

• Assists with handling government inspections

Others

• Take on ad-hoc office or other projects when assigned.

• Participate in Front Office committees and task force assignment.

QUALIFICATIONS & REQUIREMENTS

• Minimum Degree in Hotel Management or other related fields

• Preferred working experience in a Front Office function preferably in a hospitality or service industry

• Positive working attitude with willingness to learn

• Comfortable working in a fast-paced environment

• Excellent interpersonal and communication skills to interact well across all levels of staff

• Meticulous, organized and strong multitasking skills