Duty Manager

The Company.
Our client is a well-established commercial business, recognised for delivering professional and outstanding customer service. With a strong commitment to excellence and safety, they pride themselves on the reliability, integrity, and professionalism of their team.

The Role.
The Duty Manager plays a key role in overseeing customer service, safety, and operational functions across the site. This includes managing front-of-house activities, ensuring compliance with security protocols, and driving service improvements to deliver a premium experience. The role requires strong communication and leadership skills to effectively engage with customers, staff, and stakeholders while maintaining a safe and efficient environment. The Duty Manager will also support the Customer Service Team, responding to incidents, ensuring high standards of professionalism and compliance at all times.

In addition, the Duty Manager acts as the central point of contact for operational issues, emergencies, and stakeholder coordination. Responsibilities include preparing reports, managing incidents, liaising during system outages or disruptions, and overseeing contractors after hours. The role also supports emergency response, workplace health and safety obligations, and maintenance coordination, requiring flexibility for 24/7 shift work.

What You Need.
We’re looking for a proactive and confident Duty Manager who can balance operational demands with excellent customer service. The ideal candidate will thrive in dynamic environments, stay composed under pressure, and work collaboratively with a wide range of stakeholders.

Key Requirements include

• Strong focus on customer service with the ability to balance operational priorities and deliver a positive experience.
• Proven ability to oversee daily operations and ensure smooth service delivery.
• Excellent written and verbal communication skills, with confidence in engaging a wide range of stakeholders.
• Familiarity with incident reporting systems or software is highly regarded.
• Resilient and adaptable under pressure, with strong attention to detail and a collaborative approach.
• Skilled in managing emergencies (medical, security, or unexpected disruptions) calmly and effectively while following established protocols.
• Sharp observational skills with the ability to identify and respond to risks, unusual activity, or potential safety concerns.
• Rotating roster (76 hours per fortnight) with a mix of 8–9.5 hour shifts, typically structured as 3 days on, 2 days off.

On Offer.
Join a supportive and well-established team where your skills and customer service focus will be genuinely valued. This role offers variety in your day-to-day responsibilities, meaningful responsibility, and the opportunity to contribute to a workplace where your impact is recognised. Along with strong long-term career potential, you’ll enjoy the stability of a reliable organisation and a competitive salary package. If you’re seeking a role that combines growth, recognition, and the chance to make a real difference, we’d love to hear from you.

For more information on this role or to discuss similar opportunities, please contact Nathan on [0421 312 811](tel:0421 312 811) or [email protected].