Duty Manager

About Us

We operate two successful restaurants in the heart of Queenstown. Flame Bar & Grill; renowned for its high energy and exceptional ribs & steak, has been delivering unforgettable experiences to customers for over 18 years. It has a loyal following and a vibrant atmosphere. Sunfire, our newest restaurant, is an edgy and fast paced dining experience focused on beautifully crafted food cooked over charcoal. Sunfire is quickly becoming the place to be for breakfast, lunch, or dinner.

With a commitment to excellence, attention to detail, and a dedication to our guests - we strive to operate the best restaurants possible.

Position Overview

We are seeking a dynamic and experienced Duty Manager to join our team. This person will take on a pivotal role in our business and be responsible for leading and developing our FOH team**.** The successful candidate will embody our core values of excellence, innovation, consistency, and dedication to our people. All the while, you will embrace the challenge of our values whilst driving sales and profitability. You will be a true leader at your core.

Key Responsibilities

• Assist in managing daily restaurant operations, ensuring seamless service and exceptional standards.
• Lead and mentor a team of passionate staff, fostering a culture of continuous improvement.
• Embrace a leadership style that nurtures collaboration, hard conversations, and continuous improvement.
• Ensure exceptional guest service by maintaining extremely high standards.
• To understand the significance a 1% job makes on a business striving for excellence.
• Always maintain remarkable turnout, setting the standard for the team.
• Assist with planning menus in consultation with Chefs.
• Ensuring dining facilities comply with health regulations and are clean and functional.
• Possess a solid understanding of how a busy restaurant operates.
• Assist with planning and organising special functions.
• Selecting, training and supervising new staff.
• Maintaining records of stock levels and financial transactions.

Qualifications & Experience

Proven experience as a Duty Manager in a high-volume, full-service restaurant environment (minimum 2 years experience).

Strong leadership and communication skills, with the ability to inspire and motivate a diverse team.

A track record of training and developing FOH teams. You will be a coach!

Excellent organizational and time-management abilities, with a keen attention to detail and a focus on delivering consistent quality.

You will understand or be open to learn about how software & data help to drive a restaurant’s success.

A real passion for hospitality – you will genuinely enjoy the experience of making someone’s day.

Our Offer

Competitive pay commensurate with experience.

Great tips paid out weekly.

Opportunities for career advancement and professional development within a growing organization.

A supportive and collaborative work environment that values teamwork, creativity, and innovation.

Staff housing (based on availability).

Join Us

All shortlisted applicants will be contacted for interview. We are more than happy to have a pre-cursor chat in the meantime if you reach out. Only shortlisted candidates will be contacted.