Duty Manager

Roles and Responsibility

• Oversee front desk, housekeeping, and food service operations to ensure seamless execution of services.
• Manage budgets, forecasts, and financial reports to optimize resource allocation.
• Supervise and train staff members to enhance their skills and performance.
• Coordinate with various departments to resolve issues and improve overall efficiency.
• Develop and implement strategies to increase customer satisfaction and loyalty.
• Maintain high standards of quality, safety, and security.

Job Requirements

• Proven experience in hospitality management, preferably as a Duty Manager or similar role.
• Strong leadership, communication, and problem-solving skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Knowledge of hotel management systems, including reservation and point-of-sale software.
• Excellent customer service skills and ability to handle complaints professionally.
• Familiarity with labor laws and regulations governing the hospitality industry.