AVILLION HOTEL CAMERON HIGHLANDS
Duty Manager
2 months ago
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Important information
Contract type:
Permanent
Salary:
MYR 27,600 – MYR 31,200 / year
Location:
Tanah Rata, Pahang, Malaysia
Work mode:
Onsite
Published on:
11 August 2026
What they need
About the role
To assist FOM for maintaining and supervising Front Office operation through Planning, Organizing, Staffing, Executing and controlling the functions of the Department. Directs and co-ordinates the activities of the Front office and responsible to ensure Front Office operation runs smoothly.
Key responsibilities
- Conduct daily FO briefing at 14:45hrs
- Read Log Book and check e-mail for new info and message
- Monitor Change shift procedure followed by FOA
- Check Arrival of the day. FIT's, VIP's and Groups
- Inspect VIP's Room and any special arrangement. Ensure room setup accordingly and the Fruit Basket, Welcome card and others placed in the room
- Monitor Master Key movement
- Monitor and assist Front Desk when needed, especially during peak period
- Follow up all Due-Out guest and expected Departure guest. Collect additional deposit for Late c/out and extension stay
- Welcome and usher VIP's guest to the room
- Handle matters related to proper billing and investigate if any discrepancies
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