Duty Manager

Job Responsibilities:

• Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers.
• Provide detailed information about plan features, benefits, and pricing to potential clients.
• Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
• Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
• Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time, and customer satisfaction scores.
• Collaborate with audit teams during Internal & external audits, ensuring compliance with industry regulations.
• Handling of Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.
• Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.
• Achievement of individual sales and productivity targets
• Providing Solutions to Customers Queries/Requirements.
• Oversee day-to-day operation.
• Create a healthy and motivating work environment and atmosphere
• Listen to team members’ feedback and resolve any issues or conflicts.
• Motivating the team to achieve organizational goals.
• Delegating tasks to team members.

Experience : (Yrs& Field) :

• Min 2years of experience in similar role.

Educational Qualification:

• Graduation or Diploma or an equivalent qualification.

Skills & Abilities: Customer Focus, Result Orientation, Teamwork, Communication. Arabic knowledge is an advantage. Good PC skills, especially MS Excel, Confidence and skillful negotiating skills.