Duty Manager

Tasks

• Manage the day-to-day operations of the front desk, including check-in, check-out, room assignments, and guest registration, ensuring efficient and personalized service for all guests.
• Coordinate guest services, including luggage assistance, transportation arrangements, and concierge services, to enhance the guest experience and exceed their expectations.
• Recruit, train, and supervise front office staff, including front desk agents, concierge, and bell staff, providing ongoing coaching and feedback to maintain high service standards.
• Oversee reservation procedures, including room allocations, rate management, and inventory control, to optimize occupancy and revenue and ensure accurate guest bookings.
• Monitor room rates, occupancy levels, and revenue performance, analyzing trends and implementing pricing strategies to maximize room revenue and profitability.
• Cultivate relationships with guests, anticipating their needs, addressing concerns, and proactively seeking opportunities to enhance their stay and exceed their expectations.
• Ensure compliance with hotel security and safety procedures, including guest identification, key control, and emergency response protocols, to maintain a safe and secure environment for guests and staff.

Qualifications

• Experience in front office or hotel operations
• Strong communication and problem-solving skills
• Ability to work under pressure and irregular hours
• Familiarity with PMS and hotel systems
• Leadership and team management skills

Benefits

• Additional leave
• Free parking
• Health insurance
• Meal provided
• Opportunities for promotion
• Parental leave
• Meals provided
• Accommodation provided