Duty Manager

Duty Manager – Club Evans RSL
Evans Head, NSW  |  Full Time  

Ready to take the next step in your hospitality career? 

Club Evans RSL is looking for a confident, hands-on Duty Manager to help lead our team on the banks of the beautiful Evans River. We're a proud community club — home to our riverside River Bistro, live entertainment, sport on the big screens, and functions and weddings year-round — and we want a leader who'sjust as proud to be part of what we do. 

This is a varied, hands-on role. One shift you might be running a wedding function, the next you're on the gaming floor, supporting the bistro through a busy lunch service, or sorting a member's enquiry. If you like variety, enjoy making decisions, and get a buzz out of bringing the best out of your team, we want to hear from you. 

About the role
As Duty Manager, you'll take charge of the day-to-day running of the club during your shift, making sure operations run smoothly and our members and visitors have a great experience. 
You'll be involved in: 

• Leading, supporting and motivating the team during each shift
• Overseeing bistro, bar, gaming and general club operations
• Maintaining high standards of customer service across the venue
• Handling member and guest enquiries and resolving issues professionally
• Supporting the team through busy periods, functions and live entertainment nights
• Ensuring responsible service of alcohol and gaming requirements are met
• Completing opening and closing procedures and shift handovers
• Monitoring club presentation, cleanliness and safety standards
• Managing incidents and escalating matters where needed
• Supporting the training and development of team members
• Working closely with management to keep the club running smoothly

About you
You might already be working as a Duty Manager or Supervisor, or you're ready to make the move into management. Either way, we're looking for someone with: 

• 5 Years more more previous experience in a club, hospitality, hotel or similar venue
• Certificate 3 in Business or Hospitality or similar experience
• Strong leadership and communication skills
• A hands-on approach and the ability to lead by example
• A genuine passion for customer service
• The confidence to make decisions and manage situations as they come up
• The ability to stay calm and organised when things get busy
• A positive, can-do attitude and willingness to get stuck in
• Current RSA/RCG and Advanced RCG
• Current NSW Driver’s License
• Availability to work a rotating roster, including evenings, weekends and public holidays

Why join Club Evans RSL?

• 2 weekends on, 2 weekends off roster — genuine work/life balance built in
• Lots of room for career growth, with support to complete courses and further your development
• Competitive pay under the NSW Club Award
• Work riverside in one of the most beautiful settings in Northern NSW
• Be part of a close-knit RSL community that's proud to support our veterans and bring Evans Head together
• A supportive, team-first workplace culture

If you're a people-focused leader who thrives in hospitality and wants to make a real difference at Club Evans RSL, we'd love to hear from you. 

APPLY NOW!