Duty Manager

1. Job Role . To provide prompt, effective communications support for customers and Resort staff by operating systems of Evolve Back Resorts.

2. Job Description

A Guest Orientation . Anticipates guests needs and takes them into consideration. Handles guest complaints provides a rapid solution, providing information, selling facilities, checking premises, reporting any damages and breakdowns and checking if repairs have been completed.

B Commercial / Up selling. Trains the team to use and apply sales pitches. Updates communicate to team regarding daily targets and performance scores with team (revenue, occupancy rates, average room rate, activity forecasts, headcount planning, quality survey scores, etc. )

C Team Management and Cross-Departmental Responsibilities . Develops employees motivation and team spirit by creating a good working atmosphere. Setting up daily target for team. Utilize the team with optimum efficiency. Performance evaluation of team. Coordination with Other Department.

D Documentation . Maintain manage the documents as per SOPs. Overlooking day-to-day operation of the whole facility.

E Learning Development. Provides employees with the tools and environment they need to deliver The Evolve Back Experience.

F Process Adherence . Ensures all initiatives and processes are within the company s Responsible tourism framework.

G Product Knowledge. Should have thorough knowledge of Resort operations.

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