Duty Manager

About the role

Administer the operations of the Front Office Department to the best efficient quality and adhering to brand standards. Maintaining smooth and organised operations of various section with emphasis on politeness, courtesy and professionalism among all service associates. Involve in training and motivating service associates by using experiences, supervisory knowledge and leadership skills.

Key responsibilities

• Supervises overall activities in the department
• Supervises and delegates duties to supervisors and prepares work schedule for them
• Develops weekly host schedules, monitors team attendance and put up the leave calendar
• Supervises all sections and improvements in operation where opportunities to develop service standard are found
• Plans and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge
• Keeps knowledge/information of any change in hotel policy and procedure and enforce them
• Ensures good communication and cooperation between front office department and other departments
• Performs all duties applicable to the night shift ensuring all report, system checks as well as run of the day are performed accordingly to standards and hotel requirements
• Controls service recovery expenses of front office department
• Maintains a personalized service standard of the reception by constant training and motivation of the team members

Requirement

• Three or more years of progressive managerial experience in a similar capacity
• Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities