Duty Manager

Responsibilities:

• Support Front Office Manager to supervise and coordinate front office operations.
• Manage service recovery for escalated guests’ concerns and feedback.
• Manage team’s service performance in response to guests’ needs and requests to ensure guest satisfaction.
• Collaborate with various departments on guests’ special requirements and requests.
• Monitor front office operations to ensure adherence to organizational standards and procedures.
• Monitor room inventory levels and reconcile discrepancies.
• Manage staff performance to achieve departmental goals.
• Provide coaching and guidance to improve staff work performance.
• Manage emergency situations.
• Record and report all unusual events to the Management.
• Other ad-hoc duties and responsibilities as and when assigned.

Requirement:

• At least a Diploma in Hospitality Management or equivalent.
• Min. 2 years of working experience as Duty Manager.
• Able to perform rotating shifts, including weekend and public holidays.
• Team player with a positive work attitude.
• Passionate to serve and go the extra mile for guests.
• Possess excellent communication, interpersonal and leadership skills.
• Able to make sound decisions and solve problems effectively.
• Able to work under pressure.