Duty Manager

Position: Duty Manager Job Summary & Purpose:- To lead, inspire and motivate the store team to deliver highest level of customer service. To effectively manage the support departments of store operations focusing on operational efficiency: Store management includes Cashiers, Inventory, Customer Care, Visual Merchandising and Security for operational efficiency.

Key Performance Areas (KPAs) & Principal Accountabilities:

• Lead, inspire and motivate store teams to achieve top and bottom line targets
• Monitor and review activities of all support functions against pre-determined targets that are set as per the AOP including productivity increase & improving efficiency
• Work closely with Store Manager to develop and implement manpower plan and budget for the store
• Work closely with the Store Manager to set targets for each category within the store and communicate targets to each team within the store
• Ensure the store is operating as an independent profit center focusing on improving efficiency/productivity and the expenditure of the store
• Work with TL & Promoters to develop rosters that provide full coverage across all support departments
• Collate training and development needs across the allocated area and follow up on training requirements to ensure store skills are adequately updated
• Ensure the store is operating in line with standard operating procedures in order to prevent any losses through damage or pilferage and protect profits and feedback any recommended changes to the Store Manager for review and sign off before implementing
• Work closely with the TL’s & Promoter to review, monitor and track performance of each department on a daily, weekly and monthly basis
• Ensure store layout is in line with store planograms and visual merchandising is in line with brand guidelines
• Monitor product availability for any in store promotions. campaigns, reporting any shortfalls to the area manager
• Conduct regular team meetings with the teams to communicate performance, expectation, recognize good performance and communicate other business related updates
• Ensure any store specific projects e.g. store maintenance or improvements are rolled out in store to time and to budget without interruptions to store operations and any delays are escalated to the Area Manager
• Monitor and review support department performance and collate any specific development requirements to Store Manager
• Handle any specific escalated customer queries
• Training to store teams to enhance productivity & efficiency

Experience (Yrs& Field): 6-8 Yrs of experience in Retail Sales including 2-3 years of people management.

Educational Qualification: Preferably Post Graduate – preferably an MBA, Retail Management.