Duty Manager

About the role

Join us as a Duty Manager in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers. You will manage day-to-day operations and ensure the quality and standards of the hotel are met.

Key responsibilities

• Manage day-to-day operations and ensure the quality and standards of the hotel are met
• Assist guests arriving and departing the hotel through the check in and departure process
• Handle general enquiries whilst providing a friendly, genuine service with each traveller experience
• Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
• Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met
• Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations
• Build and strengthen relationships with existing and new travellers to enable future bookings
• Understand the impact of the department's operations on the overall property financial goals and objectives and manage to achieve or exceed goals

About you

• Experience with OPERA property management system or similar
• Relevant experience in a similar managerial role
• Working rights in Australia
• Enthusiastic to escalate your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude
• First Aid and CPR Qualification

Benefits

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

About us

Four Points by Sheraton is where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Four Points by Sheraton is part of Marriott International's Select portfolio, which has committed to putting people first for 90+ years. Apply today!