Duty Manager

The Valley Tavern

A family run neighborhood tavern where everyone is welcome. Enjoy a relaxed drink in our spacious outdoor courtyard, challenge your mates to a game or pool or darts or grab a great value meal from our popular bistro. A well stocked bottle shop, friendly service and a genuine community feel, The Valley tavern is the place locals come to unwind and catch up.

About the role

A supervisory role overseeing bar & gaming operations with strong attention to detail. You will lead by example with a professional, calm and proactive approach, building genuine rapport with locals and delivering consistent, friendly customer service.

Key responsibilities

• Oversee bar & gaming operations with strong attention to detail.
• Nights and weekend close shifts - 10pm close Sunday - Thursday and midnight close Friday & Saturday
• Build genuine rapport with locals and deliver consistent, friendly customer service
• Support and guide staff across multiple areas of the venue
• Ensure compliance with cash handling, licensing and stock control procedures
• Maintain venue presentation and ensure high service standards
• Train, coach and mentor staff to improve confidence and consistency
• Handle customer issues with fairness, maturity and a guest focused mindset
• Keep shifts organised, efficient and well managed from start to finish
• Lead by example with a professional, calm and proactive approach
• Be a trustworthy, reliable point of contact for both customers and team members

About you

• Minimum 2 years' experience in a supervisory or hospitality management role
• Trustworthy, dependable and hands on, with strong leadership skills
• Excellent customer service skills, especially with regular locals and community minded patrons
• Strong attention to detail and pride in maintaining a well run venue
• Confident managing multiple areas at once (bar, gaming, TAB compliance)
• Strong communication, problem solving and conflict resolution skills
• A leader who motivates through actions and a positive attitude
• Flexible availability including nights, weekends and public holidays
• ARCG, RSA & RCG essential

Why Join The Valley Tavern?

• Supportive, fun and hard‑working team
• Strong local community following
• Family‑owned hotel that values its staff and long‑term regulars
• Work within a respected local business

If you're a reliable, customer‑focused Duty Manager who leads by example and takes pride in running a smooth shift, we’d love to hear from you. Apply now and send your resume to [email protected]