Duty Manager

Company Description Aldovia Resort & Convention is a seventy-acre destination in Swiss Town, Bengaluru, located just ten minutes from Kempegowda International Airport. The property is designed to host large-scale conventions, conferences, grand weddings, corporate offsites, and retreats while maintaining meticulous attention to detail and guest experience. In addition to events, Aldovia offers a leisure escape with landscaped grounds, five distinct dining venues, a full-service spa, and thoughtfully designed rooms focused on rest and restoration. Inspired by the idea of “The Wise Path” and symbolized by the swan, Aldovia is committed to delivering effortless grace through careful, behind-the-scenes work. Guests are invited to arrive as they are and leave feeling renewed, unhurried, and reconnected to themselves.

Role Description The Duty Manager is responsible for overseeing daily operations across the resort and convention facilities to ensure smooth, high-quality guest experiences. This full-time, on-site role, based in Bengaluru, includes supervising front-of-house teams, coordinating with housekeeping, food and beverage, events, and maintenance, and resolving guest issues promptly and professionally. The Duty Manager monitors occupancy, event schedules, and service standards, supports check-in and check-out processes, and ensures that brand guidelines and safety procedures are consistently followed. The role also involves aligning staff with event requirements, managing escalations, and providing clear communication between departments and senior management. The Duty Manager actively supports continuous improvement by identifying operational gaps, recommending solutions, and helping train team members to deliver Aldovia’s signature standard of grace and hospitality.

Qualifications

• Experience in hospitality operations or hotel management, with previous responsibility for front office, guest services, or duty management in a resort, business hotel, or convention center.
• Strong leadership and people management skills, including team supervision, performance feedback, and the ability to motivate and support diverse staff members across shifts.
• Excellent guest service and communication skills, with the ability to handle complaints, manage escalations calmly, and maintain a professional, welcoming demeanor at all times.
• Solid organizational and coordination abilities, including managing multiple events or operational priorities, shift planning, and interdepartmental communication.
• Problem-solving and decision-making skills, with sound judgment in handling operational issues, safety concerns, and unexpected situations.
• Comfort with basic hotel systems and tools, such as property management systems (PMS), event scheduling software, and standard office applications.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by event and guest schedules.
• Relevant educational background, such as a diploma or degree in Hotel Management, Hospitality, Business Administration, or a related field, is preferred.