DUTY MANAGER

QUALIFICATIONS

• Minimum D3/S1 in Hospitality, Hotel Management, Tourism, or related field.
• Minimum 3–5 years of experience in hotel operations, preferably as Duty Manager, Assistant Front Office Manager, Front Office Supervisor, or equivalent supervisory/management position.
• Experience in boutique, luxury, heritage, or 4–5 star hotel is highly preferred.
• Strong understanding of Front Office, Housekeeping, and Food & Beverage operations.
• Proven ability to oversee full hotel operations during a shift and coordinate effectively across departments.
• Excellent guest handling and service recovery skills, with a strong commitment to personalized and discreet service.
• Confident in handling VIP, repeat guests, special requests, complaints, and unexpected operational situations.
• Strong leadership, decision-making, problem-solving, and crisis management skills.
• Able to make quick, accurate, and well-considered operational decisions within the assigned authority.
• Excellent communication and coordination skills with FO, HK, F&B, Engineering, Security, and Management.
• Strong attention to detail in room status, guest preferences, service standards, cleanliness, and operational readiness.
• Visible, hands-on, and proactive on the hotel floor; willing to step in and assist operations when required.
• Good knowledge of hotel SOP, guest experience standards, incident handling, and shift handover procedures.
• Familiar with VHP/PMS and basic hotel operational systems.
• Fluent in Bahasa Indonesia and good command of English, both spoken and written.
• Confident presence, mature attitude, and able to represent the hotel's luxury and heritage service standards.
• Flexible to work shifts, weekends, public holidays, and special events.