Duty Manager

ตำแหน่ง : Duty Manager

รายละเอียด

Key Requirements – Duty Manager

1. Strong Leadership and Team Management
   Demonstrated ability to lead, motivate, and supervise team members effectively while ensuring smooth and efficient shift operations.
2. Comprehensive Front Office Operations Knowledge
   Strong understanding of Front Office procedures, including check-in, check-out, room assignment, reservations, billing, cash handling, and daily operational controls.
3. Commitment to Guest Experience and Service Excellence
   Genuine passion for hospitality with a strong commitment to delivering exceptional guest experiences in accordance with Holiday Inn Express brand standards.
4. Effective Complaint Handling and Problem-Solving Skills
   Ability to handle guest concerns and complaints professionally, resolve issues efficiently, and ensure appropriate follow-up to achieve guest satisfaction.
5. Sound Decision-Making and Critical Thinking
   Ability to assess situations accurately, make timely and appropriate decisions, and take ownership of operational matters, particularly during unexpected or challenging situations.
6. Excellent Communication and Interpersonal Skills
   Strong verbal and written communication skills with the ability to communicate professionally and effectively with guests, colleagues, supervisors, and management.
7. Effective Cross-Departmental Coordination
   Ability to work closely with Housekeeping, Engineering, Food & Beverage, Security, Sales, and Reservations to ensure seamless hotel operations and timely resolution of guest-related matters.
8. Proficiency in PMS and Hotel Systems
   Good working knowledge of Property Management Systems and other hotel-related systems, with the ability to accurately monitor guest information, room status, transactions, and operational reports.
9. Operational and Financial Awareness
   Understanding of hotel operational controls, revenue awareness, billing procedures, cash handling, credit transactions, and the importance of maintaining accuracy and compliance with established procedures.
10. Professionalism, Flexibility, and Accountability
    High level of professionalism, integrity, and personal accountability, with the flexibility to work various shifts and the ability to remain composed and effective in a fast-paced hotel environment.

แผนก:

Front Office

จำนวน:

1 อัตรา

ระดับการศึกษา:

ปริญญาตรี ขึ้นไป

เวลาทำงาน:

งานประจำ

เงินเดือน:

20,000-30,000 บาท

ผู้ติดต่อ:

Parida Rattanarangsri

อีเมล์:

[email protected]

เบอร์ติดต่อ:

0949834854

ลงประกาศเมื่อ:

17 ก.ย. 69

สวัสดิการ

Benefits

• Attractive Salary เงินเดือน
• Staff uniform เครื่องแบบพนักงาน
• Holiday/week วันหยุดประจําสัปดาห์ 2 วันต่อสัปดาห์
• Public Holidays 13 days วันหยุดนักขัตฤกษ์ 13 วัน
• Annual Vacation by level start from 8 days วันพักร้อนเริ่มต้นที่ 8 วัน
• Staff Meal อาหาร
• Social security ประกันสังคม
• Group insurance ประกันกลุ่ม
• Monthly training ฝึกอบรมประจำเดือน
• And other benefits in accordance with IHG regulations.

วิธีการสมัคร

Interested applicants are invited to send an application letter with updated CV to: [email protected]