Duty Manager

About Us

Golden Hotels is a leading hospitality provider committed to delivering exceptional guest experiences and maintaining high standards of service excellence. We pride ourselves on creating welcoming environments where guests feel valued and staff are empowered to make a difference. Our properties are renowned for their quality, comfort, and commitment to outstanding hospitality across the tourism and leisure sector.

About the Role

We are seeking an experienced and dynamic Duty Manager to join our team at our 3 Kalgoorlie Venues in Western Australia. This is a full-time position that plays a crucial role in ensuring the smooth daily operations of our hotel. As Duty Manager, you will be responsible for overseeing all hotel operations during your shift, maintaining service standards, managing staff, and ensuring guest satisfaction. This position is essential to the success of our property and requires someone who can lead with confidence, solve problems efficiently, and maintain our reputation for excellence.

Key Responsibilities

• Working closely with the General Manager to help oversee all hotel operations during your shift, ensuring smooth and efficient service delivery
• Manage and supervise front-of-house and back-of-house staff, providing direction and support
• Monitor guest satisfaction and respond promptly to complaints or concerns with professionalism and discretion
• Enjoys working in a very fast paced venue and can adapt from one task to another easily
• Ensure compliance with health, safety, and security policies and procedures
• Experience in Function and Corporate event would be an advantage
• Handle cash management, financial transactions, stock management and Stocktakes
• Conduct staff briefings and communicate important information to team members
• Respond to emergency situations and implement appropriate protocols
• Maintain detailed duty manager logs and reports
• Coordinate with other departments to ensure seamless guest experiences
• Address maintenance issues and organise repairs where necessary

What We're Looking For

Proven experience as a Duty Manager or similar supervisory role within a hospitality environment

• A current WA Aproved Managers card
• Strong leadership and team management skills with the ability to motivate and support staff
• Excellent communication and interpersonal skills
• Outstanding customer service orientation and problem-solving abilities
• Knowledge of hotel operations, including housekeeping, front desk, and food and beverage services
• Proficiency with hotel management systems and point-of-sale software
• Competency in financial management and cash handling
• Understanding of health, safety, and security protocols in hospitality settings
• Ability to remain calm and make sound decisions under pressure
• Flexibility to work varied shifts, including evenings, nights, and weekends
• Current First Aid and CPR certification (or willingness to obtain)

What We Offer

• Competitive salary package commensurate with experience

• Opportunities for professional development and career advancement within Golden Hotels

• Onsite accommadation can be provide at a heavily discounted rate

• A supportive and collaborative work environment

• Flexible work arrangements where possible

• Health and wellbeing support services

• Training and mentoring from experienced management

• A friendly and supportive atmosphere

• Some relocation cost may be paid for the right person

Apply Now

If you are an experienced hospitality professional ready to make an impact as our Duty Manager in Kalgoorlie, we would like to hear from you. Please submit your resume, a cover letter, and references to join our dynamic team at Golden Hotels or email me directly [email protected]