Duty Manager

About the Venue:
The Warwick is one of Western Sydney's premier hospitality destinations, located within the Holiday Inn precinct.

Featuring a striking 360-degree bar, expansive beer garden, wraparound balconies, VIP lounge, TAB facilities and a high-performing gaming floor, The Warwick delivers a fast-paced and energetic experience for locals and guests alike.

Known for its vibrant atmosphere, strong customer base and all-round hospitality offering, this is a venue suited to leaders who thrive in busy, high-volume environments and enjoy being part of a dynamic team culture.

About the Role:
We are seeking an experienced and driven Duty Manager to join the leadership team at The Warwick.

This is a hands-on leadership role responsible for overseeing the day-to-day operations of the venue, ensuring exceptional guest experiences across food & beverage, gaming, TAB, and all other operational areas. Working closely with the Venue Manager and wider leadership team, you will play a key role in driving service standards, team performance, operational excellence, and compliance.

This is an exciting opportunity for a hospitality professional who enjoys leading from the front in a busy, high-volume venue.

Key Responsibilities:

• Oversee the day-to-day operations of the venue across food & beverage, gaming, TAB, and all guest areas

• Lead, mentor, and develop the front-of-house team to deliver exceptional customer service

• Ensure compliance with all gaming, liquor licensing, RSA, WHS, and company policies and procedures

• Drive a positive and engaging guest experience across all areas of the venue

• Assist with rostering, labour management, and daily operational requirements

• Monitor venue presentation, service standards, and operational performance

• Coordinate promotions and customer engagement initiatives

• Handle customer enquiries and resolve issues professionally

• Maintain a strong floor presence and lead from the front during peak trade periods

• Work collaboratively with venue leadership to support overall business performance

About You:

• Previous experience as a Duty Manager, Assistant Manager, or similar leadership role within a high-volume hospitality venue

• Experience across food & beverage and gaming operations

• Strong understanding of NSW gaming compliance and liquor licensing requirements

• Valid NSW RSA and RCG Competency Cards

• Proven ability to lead teams within fast-paced hospitality environments

• Excellent communication, leadership, and customer service skills

• Hands-on leadership style with a strong operational focus

• Highly organised with excellent problem-solving skills

• Professional presentation and positive attitude

• Flexible availability including nights, weekends, and public holidays

• Full Australian working rights (sponsorship not available for this role)

Benefits:

• Career development opportunities across a growing hospitality group

• Internal and external training opportunities

• Food & beverage discounts across participating venues

• Employee reward and recognition programs

• Supportive leadership team and positive team culture

• Access to Employee Assistance Program

• Opportunity to work within a large-scale, high-performing venue

About Us:
Oscars Group is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986 with the acquisition of a single pub in Sydney's Inner West.

Today, Oscars Group is one of the largest privately owned hospitality groups in Australia, featuring an ever-expanding portfolio of 45+ assets across NSW, Queensland, South Australia, and Victoria. The group operates across accommodation, pubs and gaming, retail liquor, conference and event centres, premium restaurants, chartered vessels, and commercial and residential developments.

We are committed to creating environments where our people can grow, develop, and deliver exceptional guest experiences.

Apply now and Join the Fun with Oscars Group!