Duty Manager

About the role

We are seeking a dynamic Duty Manager to join the team at Pinnacle People. This is a full-time position based in Brisbane where you will play a critical leadership role in managing daily operations in the staffing and recruitment for Brisbane and the Gold Coast.

Key responsibilities

• Coordinate and oversee casual workforce operations during assigned shifts, ensuring all client staffing requirements are met and services are delivered efficiently.

• Manage employee check-ins, attendance, shift coverage and last-minute roster changes to maintain operational continuity.

• Act as the primary point of contact for client and employee enquiries, resolving issues promptly and professionally.

• Build and maintain strong relationships with clients, ensuring a high standard of service delivery and workforce support.

• Ensure all employees comply with client site requirements, company policies, workplace procedures and safety standards.

• Monitor staff performance, attendance and conduct, escalating concerns and contributing to performance management processes as required.

• Respond effectively to operational issues, employee incidents and urgent staffing requirements, making decisions independently when necessary.

What we're looking for

• Proven experience working in a hospitality or hotel management environment, preferably in a supervisory or management capacity
• Strong knowledge of front office operations and guest services best practices
• Excellent leadership and team management abilities with the capacity to motivate and develop staff
• Exceptional customer service skills with the ability to handle challenging situations with professionalism and tact
• Outstanding communication skills, both verbal and written
• Proficiency with computer software
• Strong organisational and multitasking abilities in a fast-paced environment
• Problem-solving skills with the ability to make decisions independently and take initiative

This role requires availability to work a rotating roster across 6 days

The rotating roster includes weekends as required

Apply now

If this sounds like you, you can apply now!

Or email your resume to the below address:

e | [email protected]