Duty Manager

Role & responsibilities

• Manage and supervise hotel operations during the assigned shift.
• Oversee smooth check-in, check-out and guest services.
• Handle guest complaints and ensure timely resolution.
• Coordinate with Front Office, Housekeeping, F&B, Maintenance and other departments.
• Monitor room readiness, VIP arrivals, special requests and guest requirements.
• Ensure proper handover between shifts and maintain operational records.
• Support the Front Office team in maintaining service standards.
• Take charge of the hotel in the absence of senior management, as required.
• Ensure compliance with hotel policies, safety procedures and guest service standards.