Duty Manager

DUTIES & RESPONSIBILITIES

• Provide leadership presence in absence of Senior Management on Weekends, Public Holidays & Major Events.
• Engage & support front-line staff and supervisors, providing recognition and appreciating their work.
• Managing escalated service-related incidents.
• Supervise and guide the Service Operations team in terms of daily operations and administrative duties.
• Ensure established operations and guest service standards are followed.
• Manage and work closely with outsourced Security vendor.
• Handle guests’ feedbacks and determine appropriate actions to ensure it meets or exceed guests’ expectations.
• Conduct daily briefings and write incident reports with after action reviews.
• Enforce a safe and secure work culture.
• Implement and monitor daily work schedules for the Service Operations team.
• Assist with any additional duties or projects as required.

Hotel Chancellor@Orchard is located on the Orchard Road shopping belt. It is nestled in between two major Mass Rapid Train Stations, the Dhoby Ghaut Station, a major inter-change station and the Somerset Station. All areas of Singapore are therefore, easily accessible from the hotel. Aside from major shopping centers such as Orchard Central, Centrepoint, 313@Somerset, Orchard Gateway and Plaza Singapura, the hotel is a short 5 minutes walk from the Istana, the Singapore President’s Official residence. In fact, more than half of its rooms face the lush greenery that is part of the Istana ground. The Emerald Hill Conservation enclave in another place of interest that is within 5 minutes walk. The Hotel incorporates the latest technologies to deliver excellent service in an environmentally sustainable manner. The whole hotel is wired to provide Wi-Fi access. The rooms are designed with large windows to allow natural light to filter through, but heat is kept out using heat reflective and double glazing glass. The hotel has 488 rooms comprising twin, double and triple bed configuration.