Duty Manager

Summary

As Duty Manager, you are responsible for general management and security issues within the hotel. The This includes ensuring exceptional guest service, managing staff, and maintaining a secure and comfortable environment for guests and employees. throughout your duty you wear many hats including information provider, problem solver, public relations manager, sales manager and diplomat, always maintaining a professional, efficient and professional manner.

• Ensure a high level of customer satisfaction by addressing guest concerns and resolving issues promptly.

• Oversee the check-in and check-out process, ensuring efficiency and accuracy.

• Handle VIP guests and special requests.

• Supervise and coordinate the activities of hotel staff during the shift.

• Assign tasks and responsibilities to staff members.

• Provide training and guidance to new and existing staff.

• Monitor and ensure the smooth operation of all hotel departments, including front desk, housekeeping, and food and beverage.

• Participate in inventory management and control.

• Ensure adherence to brand standards and quality benchmarks.

• Implement and uphold the hotel's policies and procedures.

• Conduct regular inspections to maintain cleanliness and quality standards.

Qualifications

The successful candidate will meet the following criteria,

• Strong leadership and communication skills.
• Excellent problem-solving abilities.
• Relevant experience in 5star luxury hotels or luxury resorts
• Knowledge of hotel operations and industry trends.
• Ability to work flexible hours, including nights and weekends.
• Confident and enjoys the challenge of delivering consistent standards of service.
• Fluent in Bahasa Indonesia and English (spoken and written)