Duty Manager

The Duty Manager plays a key leadership role in ensuring seamless hotel operations and exceptional guest experiences in our luxury boutique hotel.

Reporting to the Front Office Manager, the Duty Manager oversees daily front office operations while working closely with Housekeeping and Engineering teams to manage room inventory, room readiness, and overall operational efficiency.

This role requires a hands-on leader with strong guest engagement skills and the ability to coordinate across departments to maintain the highest service standards.

Job Responsibilities include but are not limited to the following:

Front Office & Guest Experience

Oversee daily Front Office operations during assigned shifts, ensuring smooth and efficient service delivery.

Act as the Manager-on-Duty, providing leadership, guidance, and decision-making support to the operational team.

Handle guest feedback, concerns, and service recovery with professionalism and discretion.

Ensure all guest interactions reflect the hotel’s luxury brand standards and service culture.

Monitor arrivals, departures, VIPs, and special requests to ensure personalized guest experiences.

Rooms Inventory & Interdepartmental Coordination

Work closely with Housekeeping and Engineering teams to manage room inventory, room status, and room readiness.

Ensure accurate room allocation, minimizing out-of-order and out-of-service rooms.

Coordinate and follow up on maintenance issues to ensure timely rectification and minimal guest impact.

Conduct regular room checks to ensure cleanliness, functionality, and presentation meet luxury standards.

Support occupancy optimization through effective room management and cross-department communication.

Operational & Administrative Duties

Assist the Front Office Manager in implementing standard operating procedures (SOPs) and service initiatives.

Ensure compliance with hotel policies, safety regulations, and brand standards.

Prepare shift reports and handover notes, highlighting operational issues and follow-up actions.

Support training, coaching, and development of Front Office team members.

Manage billing discrepancies, and night audit matters when required.

Team Leadership

Lead by example, fostering a positive and professional work environment.

Support interdepartmental teamwork to ensure smooth hotel operations.

Requirements & Qualifications

Minimum 3 year or more supervisory or duty management experience in a hotel

Strong understanding of Front Office operations and rooms management.

Excellent interpersonal, communication, and problem-solving skills.

Guest-centric mindset with a high level of professionalism and attention to detail

Proficiency in hotel PMS systems.

Why Join Us?

Work in a friendly boutique hotel with a supportive team culture

Stable work environment with on‑the‑job training provided

Opportunity to learn hotel housekeeping operations beyond public areas

Staff benefits and hotel privileges

Located in the heart of Singapore’s historic district between Chinatown and Clarke Quay, 21 Carpenter is a heritage boutique hotel that blends history with contemporary hospitality. The building is conserved under Urban Redevelopment Authority (URA) regulations, preserving its architectural character as a former remittance house, where early immigrants once sent money back to their families. Thoughtfully restored and reimagined, the property reflects both its rich heritage and modern design sensibilities.

The hotel features 48 thoughtfully designed rooms and suites, each unique in character as the interior elements of the former remittance house have been carefully preserved. This means that no two rooms are exactly the same. Guests can also unwind at the rooftop infinity pool and garden terrace, offering a tranquil retreat above the city with views of the surrounding heritage neighbourhood.

Within the hotel is Kee’s, a contemporary neo-bistro and bar that brings together European flavours with refined Asian influences in a warm and inviting setting.