Duty Manager

Duty Managers Wanted – Join Republic Hospitality Group!

Republic Hospitality Group is one of Queenstown’s leading hospitality operators, bringing together some of the region’s favourite restaurants, bars, gastropubs and late-night venues. Every venue has its own identity, personality and style, creating plenty of variety for our teams and guests.

We have multiple Duty Manager positions available and are looking for people who genuinely love hospitality, enjoy working with people and take pride in leading a team through a busy shift. You’ll be hands-on, confident making decisions and someone who enjoys being part of the action.

Our Duty Manager role suits someone with relevant hospitality experience who is ready to take responsibility for a shift, support their team and help keep the venue running smoothly. Whether you’re an experienced Duty Manager or ready to take the next step from a supervisory or team leader role, there’s plenty of opportunity to find the right fit and build your career with Republic.

All positions are permanent and offer a minimum of 30 hours per week.

Why Work With Us?

• $30.00–$33.00 per hour, depending on experience
• Staff discounts across Republic venues
• Opportunities to grow your career within Republic
• Supportive and experienced leadership teams
• Opportunities to work across a range of Queenstown hospitality venues
• A variety of venues and hospitality styles to find the right fit for you

What You’ll Do:

Our Duty Managers take responsibility for the venue during their shift, ensuring the team, customers and day-to-day operations are well looked after.

The role suits someone who is confident leading a team, comfortable making decisions and able to remain calm and organised in a busy hospitality environment.

• Take responsibility for the day-to-day operation of the venue during assigned shifts
• Lead and supervise the front-of-house team, allocating tasks and providing direction and support
• Monitor service standards and ensure customers receive a high standard of service
• Deal with customer queries, complaints and operational issues appropriately
• Ensure responsible service of alcohol and compliance with the Sale and Supply of Alcohol Act, license conditions and company procedures
• Monitor patron behavior and manage intoxicated or disruptive customers appropriately
• Work closely with kitchen, bar, security and management teams to coordinate service
• Act as the Venue Manager’s delegate when they are not present
• Complete venue opening and closing procedures, including cash-ups, security checks and lock-up
• Support health and safety procedures and respond appropriately to incidents and hazards
• Complete incident reports and other operational records as required
• Assist with staff training, onboarding and development
• Maintain venue presentation, cleanliness and operational standards
• Assist with stock, deliveries and general venue organisation as required
• Lead by example and uphold Republic Hospitality Group’s values of Care, Grow and Fun

What You’ll Bring:

• Minimum 1 year of relevant hospitality experience, including experience in a supervisory, team leader or Duty Manager capacity
• Current LCQ and Manager’s Certificate, or the ability to obtain a Manager’s Certificate in New Zealand
• Experience supervising or leading a hospitality team
• Good understanding of responsible service of alcohol and hospitality licensing requirements
• Strong communication, organisation and people skills
• Ability to make decisions and remain calm under pressure
• Confident dealing with customers, staff and operational issues
• Reliable, professional and willing to get stuck in
• Availability to work days, evenings, weekends and public holidays

About Republic

At Republic Hospitality Group, our values are Care, Grow and Fun. We’re all about looking after our teams, creating opportunities to develop and taking pride in what we do.

With 15 venues across the Queenstown-Lakes region, there are opportunities to build your experience, develop your skills and progress your hospitality career within the group.

Ready to join the team?

Applicants must have the legal right to work in New Zealand and be flexible to work days, evenings, weekends and public holidays.

Apply now with your CV and a short cover letter telling us a little about your experience, which type of venue you’d be interested in and why you’d like to join Republic Hospitality Group.