Duty Manager

About the role

Maleny Hotel is seeking a dedicated Duty Manager to join their team. In this full-time role, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional customer service and the efficient running of the establishment. Based in the picturesque town of Maleny, Queensland, this is an excellent opportunity to contribute to the success of a thriving hospitality business.

What you'll be doing

• Supervising and coordinating the work of hotel staff, including front desk, housekeeping, and food and beverage teams
• Resolving guest inquiries and complaints in a timely and professional manner
• Monitoring hotel occupancy, room availability, and revenue to optimise business performance
• Ensuring compliance with all relevant health, safety, and licensing regulations
• Assisting with the development and implementation of policies and procedures to improve hotel operations
• Preparing daily, weekly, and monthly reports on hotel performance
• Collaborating with the management team to identify and implement strategies for growth and improvement

What we're looking for

• Minimum 1 years' experience in a Duty Manager or similar supervisory role within the hospitality industry
• Strong leadership and people management skills, with the ability to motivate and develop a team
• Excellent customer service orientation and problem-solving abilities
• Proficient in using hotel management software and technology
• Thorough understanding of hospitality operations, including housekeeping, front desk, and food and beverage
• Ability to work flexibly, including weekends and public holidays, to meet the needs of the business
• Relevant tertiary qualifications in hospitality management or a related field would be highly regarded

What we offer

Maleny Hotel is committed to providing a supportive and enriching work environment. We offer competitive remuneration, opportunities for career progression, and a range of benefits, including:

- Discounted accommodation and dining at our hotel
- Access to ongoing training and development programs
- Flexible work arrangements to support work-life balance
- Comprehensive health and wellness initiatives

About us

Maleny Hotel is a renowned hospitality destination in the heart of the Sunshine Coast hinterland. With a rich history dating back to the 1920s, we pride ourselves on providing exceptional guest experiences and contributing to the vibrant local community. As an industry leader, we are committed to sustainable practices and innovative solutions that enhance the guest journey.

If you are passionate about the hospitality industry and ready to take the next step in your career, we encourage you to apply for this exciting Duty Manager role at Maleny Hotel. Click apply now to submit your application.