Duty Manager

We're Looking for an Experienced Duty Manager to Join Our Team!

About the Role

As a Duty Manager, you'll play a key role in the day-to-day operations of the venue, ensuring exceptional customer service while leading and supporting our team. You'll oversee bar, gaming, and floor operations, maintain high operational standards, and help create a welcoming experience for our members and guests.

Key Responsibilities

• Lead, motivate, and supervise staff during shifts.
• Ensure outstanding customer service throughout the venue.
• Oversee daily bar, gaming, and floor operations.
• Open and close the venue, including cash handling and end-of-day procedures.
• Ensure compliance with RSA, RCG, WHS, and venue policies.
• Manage customer enquiries and resolve issues professionally.
• Monitor presentation, cleanliness, and stock levels across all areas.
• Assist with staff training, coaching, and performance.
• Support the implementation of promotions, functions, and special events.
• Work closely with senior management to ensure smooth day-to-day operations.

What We're Looking For

• Previous experience in a hospitality management or supervisory role.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Ability to remain calm and make sound decisions in a fast-paced environment.
• Strong organisational and problem-solving skills.
• Availability to work evenings, weekends, and public holidays.
• Current RSA (Responsible Service of Alcohol) Certificate.
• Current RCG (Responsible Conduct of Gambling) Certificate.
• Approved Manager or Licensee qualifications (highly regarded).
• First Aid Certificate (desirable).

What We Offer

• Competitive salary based on experience.
• Flexible roster.
• Supportive and collaborative team environment.
• Opportunities for professional development and career progression.
• The chance to make a real impact within a growing community club.

If you're a motivated hospitality professional with a passion for leadership and creating exceptional guest experiences, we'd love to hear from you. Apply now and become part of The Manly Club team!

Pay: $75,000.00 – $85,189.62 per year

Benefits:

• Employee discount

Work Location: In person