Duty Manager

Key Responsibilities

• Oversee front office, guest services, and shift operations to ensure seamless guest experiences
• Supervise and guide front desk, bell desk, concierge, and other shift staff
• Handle VIP arrivals, group check-ins, and special guest requests
• Resolve guest complaints and escalations with empathy, and follow up to ensure satisfaction
• Coordinate with housekeeping, F&B, maintenance, and security to keep the property running smoothly
• Monitor room inventory, occupancy, and rate integrity, and manage overbookings and walk-ins
• Review shift reports, cash handling, and night audit accuracy
• Ensure compliance with SOPs, brand standards, and statutory requirements (including Form C and guest ID verification)
• Handle emergencies such as medical incidents, fire alarms, and power outages, following safety protocols
• Conduct shift briefings, assign duties, and maintain a detailed log book and handover
• Drive upselling of rooms, packages, and services to support revenue targets
• Train and coach team members, and support performance evaluations
• Conduct regular property rounds to check cleanliness, maintenance, and guest areas

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Paid time off
• Provident Fund

Work Location: In person