S
Studio M Hotel Singapore
Duty Manager
1 month ago
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Important information
Contract type:
Permanent
Location:
Singapore
Work mode:
Onsite
Published on:
29 September 2026
What they need
- Conduct daily briefings and ensure that all important information is well received by team members.
- Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met.
- Communicate with Front Office Manager on all matters regarding guest services & hotel operations.
- Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
- Require to make objective decisions and handle any complaints and emergencies in a level-headed manner.
- Authorise rate and room changes, paid outs and rebates according to procedures and credit policies.
- Responsible for training of all front desk associates including planning, organising and conducting OJT.
- Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.
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