Duty Manager

Main Duties:

· Ensure that all employees understand the health and safety policy and apply its contents

· Ensure that all safety equipment and protective clothing provided, is used at all times when work activities deemed to need the said equipment is taking place.

· Following our Safeguarding policy and practice in order to protect all users and staff

· Maintain first aid equipment and see that first aid is applied in all cases

· Ensure that all staff are correctly trained and supervised in all tasks

· Responsible for maintaining a tidy and safe working area

· Report all accidents to the General Manager (or his Deputy), however minor

· Have a sound working knowledge of all equipment and substances in our sites.

Responsibilities:

· Develop, direct and co-ordinate staff resources effectively to deliver the Trust’s operational requirements.

· Create a strongly motivated, innovative and responsive staff team, through open communication and leadership.

· Implement agreed HR Policies and procedures in accordance with our policy and practice.

· Implement appropriate training and staff development programmes to continually improve the performance of the staff team and ensure the highest standards are maintained in all areas.

· Identify potential improvements, efficiencies and cost savings.

· Develop, implement and review operational processes and procedures.

· Actively implement all aspects of Health & Safety and promote a strong H&S culture throughout our sites and activities.

· Continuously review risks (and risk assessments) and update procedures.

· Oversee and direct day-to-day activities in all areas to achieve high standards of performance, operational efficiency and customer satisfaction.

· Develop and continuously review housekeeping and hygiene procedures to ensure the facilities and amenities are always presented to the highest standards.

· Work with the General Manger and his Deputy to develop implement and effectively monitor the Trust’s Health & Safety policy and associated procedures.

· Develop appropriate and professional relationships with Trustees, as required.

· Contribute to the successful growth and future development of the Trust and its planned activities.

Essential skills:

Leadership; be able to remain calm under pressure and deal with emergencies, be able to mentor, train and work with staff in a positive, collaborative manner.

Management; be able to lead, develop, support and manage a team

Decision Making; have the ability to make tough decisions

Communication skills; be able to develop strong relationships with a diverse group of people and to handle and resolve conflicts in a constructive manner. Listen.

Customer Service; have a deep understanding of customer service and be strongly focused on customer experience and satisfaction

Flexibility; have an adaptable approach and willingness to challenge convention.

Problem solving: have effective problem solving and analytical skills.

Initiative; be able to put forward new and imaginative ideas with confidence.

Financial & Business Acumen; have sound commercial awareness and understanding of financial management.

Time Management; be able to manage a significant number of concurrent tasks and objectives.

Sport & Fitness Focus; have a current and active interest in sport, health and fitness.

Commitment; display passion and dedication to achieving consistently high standards of service through continuous improvement of management and operational practice in line with the Trust’s community-led ethos.

Qualifications and Experience

· A detailed understanding of the day-to-day operations of a sports and fitness facility.

Job Type: Full-time

Pay: £26,793.00 per year

Benefits:

• Discounted or free food
• Free parking
• Gym membership

Experience:

• Leisure: 2 years (preferred)

Licence/Certification:

• First Aid at Work Certificate (preferred)
• Pool Plant Operators Qualification (preferred)
• NPLQ (required)

Work Location: In person