Duty Manager

We are currently recruiting for a Duty manager to Join our Team at The Castleoaks Hotel .

Reporting to:
The Duty Manager will report directly to the General Manager and will be an integral part of the hotel's management team.

The Hotel:
The Castle Oaks House Hotel and Estate is a stunning Georgian House built in the late eighteenth century. Located in the picturesque village of Castleconnell, just 5 minutes from the M7 motorway, our Georgian House is set in 26 acres of beautiful mature gardens & woodlands that lead down to the banks of the River Shannon. The Hotel boosts a combination of 20 Bedrooms in the Georgian House, 20 Courtyard Suites and a newly renovated leisure centre.

One of Six properties within the Só Hotel Group, there are significant progression and development opportunities for ambitious and driven hospitality professionals.

The Person:
We are seeking candidates with a proven track record, demonstrating a professional approach and attitude, with excellent attention to detail and the ability to provide exceptional customer service to our patrons.

Main Duties:
To oversee the operation of the Hotel while on duty and ensure that a consistently high standard of service, product and customer care is delivered at all times.
To anticipate guest needs in order to enhance guest satisfaction.
To assist with the management of the hotel’s daily operations, ensuring delivery of exceptional guest service from each department.
To ensure prompt resolution of customer complaints.
To make sound decisions in a fast-paced and busy environment, sometimes in the absence of the General Manager.
To report accidents & fill out accident report forms where necessary.
To cover Reception and food & beverage departments where needed.

Ideal Candidate:
Must have a minimum of 2 years or more Management experience in a hotel environment.
Possess a very strong operational background, with a particular emphasis on F&B operations.
Must be standards driven and detail orientated, with the desire to progress within the hospitality industry.
Must have the ability to lead, multi-task and make sound decisions in a fast-paced environment.
Must possess excellent communication and interpersonal skills.

Benefits

The Só Hotel Group is an awarding company to work for. We are very proud of our team and value their commitment to creating positive experiences for our guests and colleagues alike.

In return, we offer an exciting, vibrant, positive and rewarding working environment. Some benefits employees of Só Hotels enjoy are as follows:

• The provision of ongoing training and development opportunities
• Employee Recognition Awards
• Free car parking
• Career enhancement/progression opportunities
• Group Employee Discount Scheme
• Free Meals on duty
• Complimentary use of The Leisure Club
• Complimentary Coffee
• Bike to work scheme
• Healthcare scheme
• Employee Assistance Program
• Relocation assistance

Job Type: Full-time

Work Location: In person