Duty Manager

JOB SUMMARY

Duties and Responsibilities

• The Duty Manager is the representative of Senior Management
• The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of Courtyard by Marriott
• Maintain an accurate record in the Duty Manager's logbook of items and incidents which may be of concern to the management and/or which may requires further attentions
• Recognising department’s top performers
• Establishing guest satisfaction and to be able to strengthen business relationships with guests
• Ensure the continuous learn and growth of associates within the front office department and to be able to identify future/potential leaders within the department

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

JOB SPECIFICATION

Educational / Academic

Requirements

: High School, Diploma or Equivalent College / University degree

Experience

: Preferably 2-3 years experience in similar field

Specific Knowledge & Skills Required

: Opera

Join Courtyard by Marriott Singapore Novena and become an associate of Marriott International — a world of endless opportunities with 8,500+ properties across the globe.

Steps away from Novena MRT, the 250-room, 4-star hotel is designed for trailblazing business and leisure travellers. The property features a rooftop infinity pool, vibrant rooftop bar (Las Palmas), all-day dining restaurant (Sky22), meeting room, and 24-hour fitness centre.

At Courtyard Singapore, you can look forward to working with a passionate, driven, and forward-thinking team. Explore and pursue your interests in the hospitality industry with countless courses offered by Marriott International.

Be inspired by what’s possible and discover your own future. Be challenged, grow and achieve your ambition. Begin your purpose, belong to a global community, and become the best version of you. At Marriott…

Be you

.