Duty Manager

We are looking for an experienced and motivated Duty Manager to join our team at a busy Western Sydney hospitality venue.

This is a hands-on leadership role suited to someone who enjoys being on the floor, leading a team and delivering a high standard of customer service while ensuring the venue operates safely, efficiently and in compliance with all relevant legislation.

About the Role

As Duty Manager, you will be responsible for the day-to-day operation of the venue during your shift, including:

• Leading and supporting the team across gaming, bar and general venue operations.
• Ensuring exceptional customer service and maintaining a welcoming environment.
• Managing responsible service of alcohol and responsible gambling requirements.
• Monitoring venue security, patron behaviour and compliance.
• Handling customer enquiries, complaints and operational issues professionally.
• Conducting opening and closing procedures.
• Completing shift reports, cash handling and other administrative duties.
• Supporting gaming operations and ensuring all gaming procedures are followed.
• Maintaining venue presentation, cleanliness and service standards.
• Coaching and developing team members to improve performance.
• Working closely with the General Manager and management team to achieve operational goals.
• Responding confidently to incidents and making appropriate decisions during your shift.

About You

We are looking for someone who:

• Has previous Duty Manager or supervisory experience in hospitality.
• Holds a current RSA and RCG and ARCG.
• Has strong knowledge of responsible service and compliance requirements.
• Is confident managing a team and leading by example.
• Has excellent communication and problem-solving skills.
• Is reliable, organised and able to work independently.
• Is comfortable working in a fast-paced environment.
• Has a strong customer-service focus.
• Takes pride in venue standards and team performance.
• Is willing to work a rotating roster including evenings, weekends and public holidays.

Previous experience in gaming operations will be highly regarded.

What We Offer

• Full-time position.
• Competitive salary in line with experience and applicable award requirements.
• Supportive management team.
• Opportunity to develop your leadership and hospitality career.
• A dynamic and fast-paced working environment.
• Training and development opportunities.

If you are an experienced hospitality professional who enjoys leading a team and taking ownership of your shift, we'd love to hear from you.

Pay: From $79,000.00 per year

Work Location: In person