Duty Manager

Dishoom Edinburgh is seeking a professional, organized, and customer-focused Duty Manager to oversee daily restaurant operations during assigned shifts. The Duty Manager will provide strong leadership to the team, maintain excellent service standards, support smooth front-of-house and back-of-house operations, and ensure customers have a positive dining experience.

Key Responsibilities:

• Take responsibility for the restaurant’s daily operations during assigned shifts.
• Lead, supervise, and support front-of-house and kitchen teams.
• Allocate tasks and ensure team members understand their responsibilities.
• Maintain high standards of customer service, hospitality, and professionalism.
• Welcome customers and help create a warm and welcoming dining environment.
• Monitor service flow and ensure orders are delivered accurately and efficiently.
• Handle customer questions, feedback, and complaints professionally.
• Resolve operational issues quickly and escalate serious matters when necessary.
• Coordinate closely with kitchen and service teams during busy periods.
• Assist with opening and closing procedures.
• Oversee cash handling, POS operations, and end-of-shift reconciliation.
• Monitor daily sales and operational performance.
• Support stock control, inventory checks, and ordering procedures.
• Ensure food, beverages, and supplies are stored appropriately.
• Monitor cleanliness and presentation throughout the restaurant.
• Ensure staff follow food safety, hygiene, health, and workplace safety procedures.
• Support staff training, coaching, and development.
• Monitor attendance, punctuality, and team performance.
• Provide constructive feedback and recognize good performance.
• Assist with staff scheduling and shift coverage when required.
• Support restaurant promotions, events, and special service periods.
• Help control waste and maintain efficient use of restaurant resources.
• Ensure company policies and operating procedures are followed.
• Complete shift handovers and communicate important information to senior management.
• Support the Restaurant Manager with administrative and operational duties.
• Act as the senior manager on duty when required.
• Perform other restaurant management duties as assigned.

Qualifications & Skills:

• Previous experience in restaurant, hospitality, café, or food-service operations.
• Previous supervisory or management experience is preferred.
• Strong leadership and team-management skills.
• Excellent communication and customer-service abilities.
• Strong organizational and time-management skills.
• Experience with POS systems and cash-handling procedures.
• Good understanding of food safety, hygiene, and health-and-safety standards.
• Strong problem-solving and decision-making skills.
• Ability to remain calm and effective during busy service periods.
• Professional, reliable, and approachable manner.
• Ability to motivate and support a diverse team.
• Flexible availability, including evenings, weekends, and public holidays.

Pay: £22.00-£28.00 per hour

Expected hours: 34.0 per week

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Employee discount
• Free fitness classes
• Free flu jabs
• Free or subsidised travel
• Free parking
• On-site parking
• Private medical insurance
• UK visa sponsorship

Work Location: In person