Duty Manager

Join The Northern Club as a Duty Manager!

Are you ready to be a part of Auckland's most prestigious private members' club? With a rich history spanning 155 years, The Northern Club is an exclusive haven for relaxation, networking, and entertainment. Boasting two restaurants and bars, as well as multiple function rooms and accommodation, we take pride in being a diverse and rapidly growing private club with more than 2,300 highly engaged Members.

We are seeking an experienced hospitality professional to join our team as a Duty Manager. The successful candidate will ideally have a minimum of three years' experience in a comparable management role, or experience as a Senior Waiter in a high-quality hospitality environment. You will be passionate about delivering exceptional customer experiences, demonstrate strong leadership and interpersonal skills, and possess a proactive and positive attitude.

Applicants must be flexible and available to work evenings and occasional weekends, hold the legal right to work in New Zealand, and have a current LCQ and Manager's Certificate, or be eligible to obtain these qualifications.

Why Join Us -

Engagement - Join a vibrant community of Members, and actively contribute to our dynamic growth.

Variety - Manage a diverse range of corporate functions, social events, weddings, and our own special Club events. You will also oversee the day-to-day operation of our restaurants and bars.

Unique Environment - Enjoy a friendly and unique workplace where everyone is a regular, fostering lasting connections with Members.

Responsibilities

• Liaise with Members and event organisers, ensuring accurate details are gathered and entered into our event management software.
• Ensure seamless communication and effective handovers between Members and operational teams.
• Uphold the Club's commitment to friendly, efficient service, creating a warm and welcoming atmosphere for Members and guests.
• Oversee the day-to-day operation of the venue, including staff performance, customer experience, and the quality of products and services.
• Ensure the venue operates in compliance with all relevant legislation, including the Sale and Supply of Alcohol Act 2012.
• Assisting with events and group bookings and coordinating a wide range of functions, including corporate events, weddings, dinners, and meetings.
• Assist with financial management, ensuring labour and cost of goods are effectively controlled.
• Assist in the training and development of junior team members.
• Maintain venue standards and presentation at all times.

Qualifications

• A minimum of three years' experience in a similar role at a restaurant, hotel or event venue.
• Strong communication and organisational skills.
• Experience with event management and POS software is preferred; training will be provided.
• Ability to collaborate with kitchen and F&B teams on venue logistics.
• Passion for delivering exceptional service in a warm and friendly environment.

Benefits

• Competitive salary.
• Closure for a four-week break over Christmas and New Year, and all Public Holiday Weekends (except ANZAC Day).
• Daily staff meals.
• Central location for easy access from all areas.
• Opportunities for professional development.
• A unique and friendly work environment with a high number of repeat events.
• A generous Christmas bonus.

This is an exciting opportunity to become part of a team dedicated to creating memorable experiences within one of New Zealand's most prestigious private clubs. If you are passionate, motivated, and take pride in delivering exceptional hospitality, we encourage you to apply and become a valued member of The Northern Club team.

We also recognise the importance of work-life balance. Each year, the Club closes for approximately four weeks over the Christmas and New Year period, allowing our team to spend quality time with family and friends during the holidays.

The Northern Club is committed to creating a diverse and inclusive workplace. We welcome applications from all suitably qualified candidates and are committed to providing a fair and equitable recruitment process.

To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a CURRENT valid visa.