Duty Manager

Hoar Cross Hall, Staffordshire | Hiddenwell Lead from the floor. Support your team. Make every guest experience count. We’re looking for a confident, approachable Duty Manager to help keep Hoar Cross Hall running smoothly and ensure our guests feel looked after throughout their stay.

This is a hands-on role with a focus on front of house and guest services. You’ll be a visible presence across the hotel, supporting colleagues, coordinating departments and taking ownership when challenges arise.

Reporting to the Guest Experience Manager and working closely with the Front of House Manager, you’ll help deliver high standards and memorable experiences.

What You’ll Do

• Lead each shift: Giving clear direction, prioritise tasks and support teams across the hotel.
• Look after our guests: Handling escalated concerns calmly, find practical solutions and follow through.
• Support front of house: Assisting with check-in and check-out during busy periods.
• Keep operations moving: Responding to disruptions, resolve conflicts and escalate matters when further support is needed.
• Maintain standards: Applying company policies fairly and help keep the hotel safe, secure and welcoming.
• Support emergency responses: Carrying out fire marshal duties following the required training.
• Keep everyone informed: Completing accurate shift reports and thorough handovers, highlighting outstanding actions and guest requirements.

What You’ll Bring You’ll be comfortable taking the lead while remaining approachable and ready to lend a hand. Clear communication, sound judgement and strong organisation will help you manage a busy shift.

You’ll listen carefully, stay calm under pressure and enjoy finding solutions that support both guests and colleagues. Above all, you’ll take pride in excellent service and see actions through.

Our values in action Our Values Guide How We Work Every Day

• Integrity: Make fair decisions, keep accurate records and handle information discreetly.
• Excellence: Maintain high standards and respond promptly to guest needs.
• Teamwork: Bring departments together, communicate clearly and offer practical support.
• Respect: Listen with care and treat guests and colleagues fairly.
• Commitment: Take ownership, stay engaged and follow through on your promises.

Additional Information Working Pattern:

• The role includes evenings, weekends and bank holidays. Occasional sleepover Duty Manager shifts may be required to support the operation, in line with agreed working arrangements.
• Working 5 out of 7 days per week
• 40 hours per week
• Annual Salary: £29,231.28

What We Offer

• Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality
• Complimentary Spa Day on work anniversaries at any of our company spas
• Free meal provided daily through our staff canteen
• Complimentary use of leisure and spa facilities
• Access to the Employee Assistance Program
• 30% discount on overnight stays and spa days
• Discounts on food, drink and retail across our venues
• Pension scheme
• Free Parking
• Refer-a-Friend scheme
• Excellent Induction and training programme
• Perkbox Online benefits and discounts
• On-line Doctor support (appointments/prescriptions)
• A fun, supportive and inclusive work environment with loads of development opportunities

Ready to make a difference at Hoar Cross Hall? Hiddenwell — Well hidden. Best found. Skills Guest Experience

Leadership

Approachable

Excellent Communication