Duty Manager

About the role

As Duty Manager, you'll oversee evening operations across the venue, ensuring exceptional service standards, gaming compliance, team performance, and a smooth shift. A flexible roster over 7 days includes both day and evening shifts. Optional 4 day roster or casual employment may be considered.

Key responsibilities

• Leading and supervise venue operations across bar, bistro & gaming.
• Ensuring all compliance requirements are met
• Completing venue closing and opening procedures, daily reporting and cash reconciliations
• Handling customer enquiries and resolving issues professionally and confidently
• Ensuring high standards of presentation, cleanliness and safety are maintained
• Driving a positive team culture and guest experience throughout the shift

About you

• Previous Duty Manager, Supervisor or Senior Hospitality experience
• RSA and RP Badge and relevant Gaming qualifications essential
• Strong understanding of gaming compliance and venue close procedures
• Confidence working autonomously and making decisions independently
• Excellent customer service and communication skills
• Availability to work late nights, weekends and public holidays
• A proactive, self-motivated approach and strong attention to detail

About us

Voted 'Best Metropolitan Gaming' 2025 AHA Awards for Excellence. The Mansfield Park Hotel is a busy local favourite, known for great hospitality, a welcoming atmosphere, and strong community connections. At Piermount Services, we are committed to fostering a diverse and inclusive workplace where individuality is respected and valued.

Benefits

• Competitive Salary and flexible working conditions.
• A supportive, people-focused leadership team.
• Access to a complimentary Employee Assistance Program (EAP) to support wellbeing.
• Autonomy to make decisions and influence venue success.
• Career progression across a growing hospitality group.
• Ongoing training and development.
• Group-wide discounts and benefits across the Piermount Hotel network

Find Your Place at Piermount

Thank you for your interest in joining our team. We aim to respond to all applications, regardless of the outcome. Due to the volume of submissions, some responses may be automated. We genuinely appreciate the time you've taken to research and apply.

Pay: $80,000.00 – $82,500.00 per year

Work Location: In person