Duty Manager

Job Overview

Join the opening team at Flannagan's, a new Irish pub on Frederick Street in Edinburgh. We're looking for a Duty Manager to support our General Manager and take responsibility for the venue during their shifts. You'll help establish how the bar and restaurant work together from the start.

As a pivotal figure in daily operations, you will oversee guest services, staff supervision, and operational standards across the property. Your leadership will foster a welcoming atmosphere, uphold high service quality, and coordinate seamlessly with various departments to deliver memorable stays for all visitors. This role offers an exciting opportunity for a proactive professional passionate about hospitality and guest satisfaction.

Responsibilities

• Oversee daily hotel operations, ensuring smooth coordination between departments such as front desk, housekeeping, food and beverage, and maintenance.
• Lead, supervise, and motivate staff to deliver outstanding guest services while maintaining high standards of professionalism and hospitality.
• Manage guest inquiries, complaints, and special requests with a positive attitude, aiming for swift resolution and guest delight.
• Monitor safety protocols and security procedures to ensure the well-being of guests and staff at all times.
• Assist in training new team members, providing ongoing coaching on service excellence and operational procedures.
• Manage opening and closing, cashing up, handovers and day-to-day operating checks.
• Collaborate with General Manager to support staffing needs, conduct performance evaluations, and promote a positive work environment.
• Ensure compliance with health, safety, and licensing regulations while maintaining cleanliness and operational standards.

Qualifications

• Previous supervising experience in a hospitality or hotel environment is essential; leadership skills are a must. At least 2 years in a similar role
• Strong knowledge of guest services principles, human resources practices, and hospitality industry standards.
• A Scottish personal licence is an advantage
• Proven ability to lead teams effectively while maintaining a focus on customer satisfaction.
• Excellent communication skills with the ability to handle challenging situations professionally.
• Experience in managing hotel operations or similar settings is preferred; familiarity with security protocols is a plus.
• Demonstrated leadership qualities with a proactive approach to problem-solving and decision-making.

Knowledge of Irish food, drinks and pub culture is a bonus, whether you've lived in Ireland, travelled there or worked in an Irish pub.

What we Offer

A staff meal on shift, a 20% staff discount and great staff parties. Benefits also include 28 days' paid annual leave and a workplace pension scheme for eligible employees.

Join us as a Duty Manager to inspire your team, elevate guest experiences, and thrive in a dynamic hospitality environment!

Pay: £31,200.00-£33,200.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount

Work Location: In person