DUTY MANAGER

Duty Manager – Job Summary

The Duty Manager is responsible for overseeing daily hotel operations, leading the Front Office team, and ensuring excellent guest service. The role requires strong leadership, communication skills, and the ability to handle guest needs while maintaining smooth and efficient operations. We are looking for a passionate individual who enjoys delivering memorable guest experiences in a fast-paced hospitality environment.

Key Responsibilities:

• Oversee daily Front Office operations and ensure service standards are consistently maintained.
• Deliver excellent guest service by handling guest requests, feedback, and complaints professionally.
• Ensure team members are knowledgeable about hotel facilities, room types, services, and local attractions.
• Monitor room allocation, upgrades, and special requests to maximize guest satisfaction and revenue opportunities.
• Prepare night audit reports and ensure accurate handover of daily operations when assigned.
• Conduct daily briefings and ensure Front Office team is updated on hotel activities, promotions, and operational matters.
• Maintain effective communication with the Front Office Manager regarding departmental updates and operational issues.
• Coordinate effectively with Housekeeping, Maintenance, F&B, Reservations, and other departments for smooth operations.
• Supervise, coach, and provide training to Front Office team members to improve service quality.
• Ensure proper handling of emergency procedures and operational reports.
• Maintain cleanliness and presentation of Front Office and lobby areas.

Requirements:

• Minimum 3–5 years of experience in Front Office operations, with prior experience in a supervisory or Duty Manager role preferred.
• Strong communication, interpersonal, and guest service skills with a positive and professional personality.
• Well-groomed, confident, and able to represent the hotel professionally.
• Strong leadership abilities with the capability to supervise, coach, and motivate team members.
• Experienced in handling guest complaints, service recovery, and ensuring guest satisfaction.
• Good knowledge of Front Office operations including room management, reservations, cashiering, and night audit procedures.
• Willing to work shifts, weekends, public holidays, and extended hours when required.
• Responsible, detail-oriented, and able to manage operational challenges effectively.

Job Types: Full-time, Permanent

Pay: From RM3,500.00 per month

Benefits:

• Free parking
• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Nusajaya: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• Malay (Preferred)
• English (Preferred)

Work Location: In person