Duty Manager

🌟 WHO ARE WE?

We are a fast-growing hospitality and short-term rental management company managing properties across Malaysia.

But what makes us different?

We don't believe hospitality is simply about checking guests in and checking guests out.

It is about creating experiences, taking ownership, and constantly finding better ways to do things. We work with properties, technology, people and guests from different backgrounds, which means no two days are exactly the same.

And yes, we work hard.

But we also believe work should be a place where you can learn, laugh, share ideas, eat good food and actually enjoy the people you work with.

🤝 WHAT WE LOOK FOR

• Strong hospitality and customer service mindset
• Strong communication skills in Malaysia’s three main languages
• Confident in handling guest complaints and service recovery
• Responsible, organised and able to manage multiple priorities
• Alert and able to respond quickly to operational or safety issues
• Strong problem-solving and decision-making skills
• Able to supervise and coordinate different operation teams
• Proactive, hands-on and willing to take ownership
• Comfortable working in a fast-moving hospitality environment

📈 WHAT YOU'LL DO

• Oversee daily guest service and building operations during your shift
• Handle guest enquiries, complaints, escalations and service recovery
• Coordinate Front Office, Housekeeping, Concierge, Security and Maintenance teams
• Conduct routine inspections to ensure cleanliness, safety and operational readiness
• Monitor maintenance, M&E systems, security systems and facility conditions
• Coordinate contractors, vendors and service partners when required
• Maintain positive relationships with guests, tenants and corporate clients
• Respond to emergencies, incidents and building-related safety issues
• Ensure building rules, safety requirements and operational SOPs are followed
• Maintain accurate incident, maintenance, inventory and operational records
• Conduct team briefings, assign tasks and follow up on outstanding matters
• Support the team in delivering a smooth and memorable guest experience

🚀 YOUR ATTITUDE MATTERS

We don't expect you to have an answer for everything.

But as a Duty Manager, we do expect you to stay calm, take responsibility and step forward when something needs attention.

When a guest has a problem, you help find a solution. When an operational issue happens, you coordinate the right people. When safety or service standards are affected, you act quickly and follow through.

If you are looking for a role where you can lead people, solve real operational problems and develop your hospitality management experience, come grow with us.

Your career doesn't have to stay in one lane. Lead the shift, learn fast, and see how far you can go.

🍰 Employee Benefits:

• Complimentary lunch (Front Operation Team only)
• Medical, optical and dental benefits
• Annual Bonus up to 5 times
• Annual salary increment
• Complimentary parking
• Pantries come with microwave, refrigerator and coffee machine
• Company dinners, events and trips
• Car and housing subsidy
• Parental or spouse allowance
• Unlimited Latte supply (Office Only)