Duty Manager

Do you enjoy live events, working with people and being at the heart of a busy venue?

The Albany Theatre is looking for confident, reliable and enthusiastic Duty Managers to join our team on a casual, zero-hours basis.

As a Duty Manager, you’ll play a key role in ensuring performances, events and venue hires run safely, smoothly and successfully. You’ll be the operational lead during your allocated shifts, helping to create a welcoming and enjoyable experience for every visitor.

What you’ll be doing

• Taking responsibility for the safe and efficient operation of the theatre during performances, events and hires.
• Leading and supporting Front of House staff and volunteers throughout each shift.
• Ensuring the theatre is ready for audiences and that high standards of customer service, presentation and cleanliness are maintained.
• Creating a welcoming, inclusive and accessible environment for everyone who visits the theatre.
• Dealing confidently and calmly with customer queries, incidents and operational issues.
• Supporting Front of House sales and ensuring financial procedures are followed.
• Taking the lead on health & safety, safeguarding, security and emergency procedures during your shift.
• Supporting and coaching volunteers, helping them feel confident and prepared in their roles.
• Working alongside the wider theatre team to ensure every event runs smoothly.

About you

We’re looking for someone who is approachable, professional and confident, with a genuine commitment to providing excellent customer service.

You’ll need to be someone who:

• Can remain calm and make good decisions under pressure.
• Is organised, reliable and able to use their own initiative.
• Enjoys working with people and is confident leading and supporting a team.
• Has excellent communication and problem-solving skills.
• Takes pride in creating a positive experience for customers and visitors.
• Understands the importance of health & safety, safeguarding and emergency procedures.

Previous experience in a customer-facing, hospitality, leisure, events, venue or theatre environment would be an advantage, as would experience supervising or supporting staff or volunteers.

Why join The Albany Theatre?

This is an exciting opportunity to become part of the team behind a vibrant community theatre and to play a hands-on role in delivering a wide range of performances, events and activities.

As a casual, zero-hours position, the role offers flexibility, with shifts available according to the needs of the theatre and your availability. It’s a great opportunity for someone who enjoys a varied working environment, meeting new people and being part of live events.

If you’re a calm and capable team player who loves making sure things run smoothly and you’d like to be part of the team at The Albany Theatre – we’d love to hear from you.

Applications for the Duty Manager Role, including a CV and cover letter, should be sent to [email protected]

Pay: From £12.71 per hour

Benefits:

• Employee discount
• Free parking
• On-site parking
• Store discount

Work Location: In person