Duty Manager

The Duty Manager is responsible for overseeing daily restaurant and bar operations, supervising staff, maintaining excellent customer service, and ensuring smooth and efficient service. This role supports the management team, handles guest concerns, and maintains high standards of food quality, cleanliness, and operational performance.

Key Responsibilities:

• Oversee daily restaurant and bar operations during assigned shifts.
• Supervise, motivate, and support front-of-house and bar staff.
• Coordinate staff duties and ensure adequate shift coverage.
• Maintain high standards of customer service and guest satisfaction.
• Handle customer inquiries, feedback, and complaints professionally.
• Monitor food and beverage quality, presentation, and service.
• Ensure compliance with food safety, hygiene, and health regulations.
• Manage opening and closing procedures.
• Monitor cash handling, POS transactions, and daily sales.
• Assist with staff training and performance management.
• Coordinate with kitchen and bar teams to maintain efficient service.
• Monitor stock levels and report inventory requirements.
• Help control operating costs, waste, and labour expenses.
• Ensure the restaurant and bar remain clean, organized, and welcoming.
• Resolve operational issues promptly and report important matters to senior management.

Qualifications & Skills:

• Previous experience in restaurant, bar, or hospitality operations.
• Supervisory or duty management experience preferred.
• Strong leadership and team-management abilities.
• Excellent communication and customer-service skills.
• Good organizational and time-management skills.
• Knowledge of restaurant and bar service standards.
• Understanding of food safety, hygiene, and workplace safety.
• Experience with POS systems and cash handling.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Professional attitude and attention to detail.
• Flexibility to work evenings, weekends, and holidays.

What We Offer:

• Competitive salary based on experience.
• Opportunities for career development and promotion.
• Supportive and professional working environment.
• Staff meals or employee discounts, where available.
• Opportunities to develop leadership and hospitality management skills.

Pay: $20.00 - $28.00 per hour

Expected hours: 31.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person