Duty Manager

International

Location: London, E14 9SJ, United Kingdom

Address: 163 Marsh Wall

INDHP

We have an exciting new vacancy for a Duty Manager to join our team at The Britannia International Hotel, one of the first hotels to be built in the iconic Canary Wharf. The International is a 601-bedroom, modern glass-fronted building close to the famous business district and just a short walk to nearby public transport links.

Benefits include:

• An attractive salary
• Career development opportunities throughout the UK
• Significant staff discount rates when staying at one of our 60 hotels in the UK.
• 50% discount off food and drink if staying at one of our hotels.
• Friends and family hotel stay discounts.
• Reduced membership at our Leisure clubs
• Free meals on duty (when applicable)
• Auto enrolment pension scheme

Your duties will include:

• Ensuring the smooth running of the hotel in the manager absence
• Assisting all departments as and when required.
• Providing excellent customer service to our guests.
• Being confident in managing various situations
• Overseeing different departments when needed

The successful candidate will have experience running a shift as a duty manager in a hotel. You will have excellent communication skills with both employees and guests and have a hands-on, can-do attitude.

We are an equal opportunities employer. We require all employees to provide us with evidence of their right to work in the UK. All data will be stored in accordance with our privacy policy found on our website. Strictly no agencies. No commissions or other charges will be paid in any circumstances.

Application question(s):

• A guest is abusive towards a colleague. Your approach?

• A recurring issue spans departments. How do you resolve it?

• A leak, a queue and a complaint occur. What first, and why?

Work authorisation:

• United Kingdom (required)

Work Location: In person