Duty Manager

Job Title: Duty Manager

Responsible To: Registered Manager or Dedicated Senior Managers

You will be responsible for:

Supporting the Registered Manager with all aspects of the home, ensuring it delivers high-quality care with dignity and respect.

In particular, you will need to:

• Work at an operational level.
• Have a visible presence working alongside staff to deliver the best possible care for our residents.
• Work with service users, professionals, families and teams to achieve best outcomes, by ensuring all residents are treated with dignity and respect.
• Prioritise and be responsive to the needs of the service user. E.g. ensure that care plans and risk assessments are effective and current and followed by staff at all times.
• Provide clear direction and leadership to the staff team to ensure the quality and safety of the service.
• Allocate daily tasks, monitor performance, check completion and take appropriate action without delay where progress is not achieved as expected.
• Induct/develop and support staff in all aspects of care e.g. personal care, moving and handling, dementia care, end of life care, and social engagement.
• Produce regular verbal and written reports in line with CQC requirements.
• Communicate effectively with staff to ensure systems and processes are followed correctly, e.g. completion of monitoring charts, Care Docs reports and responding to notifications and ensure documentation remains current.
• Comply with all regulatory, health and safety and all other statutory requirements. Comply with policy and procedure in medication administration, monitoring, and auditing; ensure safe practice and update training management and review.
• Oversee case records for each individual in our care. This includes the creation and filing of information that is accurate, up to date, and kept secure at all times. This applies to both paper and electronic records.
• Ensure all recordings are appropriate, correct and reviewed in line with procedures.
• Work closely with the Clinical Lead/ Head of care to ensure all enquires and referrals are managed efficiently.
• Support the management with planning and delivery of staff meetings including supervisions to monitor performance and achieve excellence.
• Support the management with residents/family meetings and all aspects of customer service.
• Take responsibility for all aspects of the day to day management of the home in the absence of the registered manager. E.g. liaising with all stakeholders, visiting professional and families
• Participate in the on-call rota and respond to emergency situations as appropriate. To achieve these outcomes you must:
• Have experience and knowledge of working with older people
• Have knowledge of CQC standards and other relevant legislation
• Hold a suitable qualification
• Have excellent organisational and communication skills - both verbal and written.
• Have an exceptional level of attention to detail.
• Be able to work to your own initiative as well as working as part of a team to always implement a high-quality service.
• Have a hands-on approach and lead by example
• Work to the direction of the Management
• Work over a 24/7 rota

Every employee of Tynwald:

• Ensure all work is carried out in accordance with Charity policies and procedures.
• Attend staff meetings as and when required.
• Maintain confidentiality and observe data protection requirements in accordance with legislation and Charity policy.
• Work flexibly to meet the needs of the service.

This job description is not exhaustive, and some variations may be necessary.

Pay: £14.47-£14.67 per hour

Expected hours: No less than 18.0 per week

Benefits:

• Discounted or free food
• Health & wellbeing programme

Work Location: In person