Duty Manager

The Duty Manager is responsible for overseeing restaurant operations during assigned shifts, supervising team members, and ensuring an exceptional guest experience. This role involves coordinating kitchen, dining-room, and bar activities, maintaining food and beverage quality, resolving customer concerns, and ensuring efficient service. The ideal candidate has strong leadership skills, excellent communication abilities, and the ability to manage a busy restaurant environment.

Key Responsibilities:

• Oversee daily restaurant operations during assigned shifts.
• Supervise and support front-of-house, kitchen, and bar staff.
• Coordinate staff duties, shift assignments, breaks, and coverage.
• Train employees on restaurant procedures and customer-service standards.
• Ensure guests receive friendly, attentive, and professional service.
• Handle customer questions, feedback, complaints, and special requests.
• Monitor burger quality, food presentation, beverage service, and order accuracy.
• Coordinate with kitchen and bar teams to ensure timely order delivery.
• Maintain cleanliness and organization throughout dining and service areas.
• Ensure compliance with food-safety, sanitation, and workplace-safety standards.
• Assist with inventory checks, stock replenishment, and waste reduction.
• Monitor POS transactions, payment processing, and cash-handling procedures.
• Follow responsible alcohol-service practices and applicable regulations.
• Oversee opening, closing, and shift handover procedures.
• Monitor staff performance and provide constructive feedback.
• Resolve operational issues and escalate significant concerns to management.
• Support promotions, special events, and initiatives to improve guest satisfaction.
• Ensure employees follow company policies and service standards.
• Prepare shift reports and communicate operational updates to management.
• Make timely decisions to maintain service quality and efficient restaurant operations.

Qualifications & Skills:

• Previous experience in restaurant or hospitality operations.
• Supervisory, shift-lead, or duty-management experience preferred.
• Strong leadership and team-coordination abilities.
• Excellent communication and customer-service skills.
• Knowledge of restaurant, kitchen, and bar operations.
• Familiarity with POS systems and cash-handling procedures.
• Understanding of food safety, sanitation, and responsible alcohol service.
• Strong organizational and time-management skills.
• Excellent problem-solving and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional, reliable, and detail-oriented attitude.
• Ability to motivate employees and maintain team accountability.
• Strong teamwork and conflict-resolution skills.
• Flexibility to work evenings, weekends, and holidays as required.

What We Offer:

• Competitive compensation based on experience.
• Opportunities for professional development and career advancement.
• A supportive and collaborative restaurant team.
• Opportunities to strengthen leadership and operational-management skills.
• Potential employee benefits or performance-based incentives, depending on company policy.

Pay: $23.00 - $28.00 per hour

Expected hours: 32.0 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Pet insurance
• Tuition reimbursement
• Vision insurance

Work Location: In person