Duty Manager

Job Title: Hotel Duty Manager
Location: WANDERAMA HOSPITALITY - DWARKA
Position Type: Full-Time
Experience Required: Minimum 3 Years
Joining: Immediate Joiners Preferred / Prioritized

Job OverviewWe are seeking an experienced, proactive, and detail-oriented Hotel Duty Manager to oversee daily hotel operations, ensure exceptional guest satisfaction, and manage staff performance. As the Duty Manager, you will serve as the primary liaison between guest services, hotel staff, and upper management, ensuring seamless operational flow and maintaining high standards of service.
Key Responsibilities

• Operational Management:
• Oversee day-to-day front office and overall hotel operations during assigned shifts.
• Conduct regular property walk-throughs to ensure clean, safe, and well-maintained facilities.
• Handle guest check-ins, check-outs, and special requests as needed.
• Guest Relations & Problem Resolution:
• Act as the main point of contact for guest inquiries, complaints, and emergencies.
• Handle guest issues promptly and professionally to ensure high levels of satisfaction.
• Maintain strong relationships with VIP guests and address special requirements.
• Team Leadership & Supervision:
• Supervise, guide, and support front desk agents, concierge, housekeeping, and security personnel.
• Ensure staff compliance with hotel policies, safety protocols, and service standards.
• Assist in shift scheduling and briefing team members before each shift.
• Safety & Emergency Response:
• Serve as the primary emergency coordinator during assigned shifts (fire safety, medical emergencies, security incidents).
• Maintain precise logs of daily incidents, shift activities, and handover reports for management.

Requirements & Qualifications

• Experience: Minimum of 3 years of experience in hotel management, front office supervision, or a similar role within the hospitality industry.
• Availability: Immediate joiners will be prioritized.
• Education: Diploma or Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field preferred.
• Skills:
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving ability under pressure.
• Proficiency in Property Management Systems (PMS) like Opera, Cloudbeds, or similar hotel software.
• Flexibility to work shifts, including weekends, nights, and holidays.

Key Benefits & Perks

• Food & Accommodation: Free meals on duty and comfortable staff accommodation provided.
• Career Growth: Opportunities for career advancement within the organization.
• Competitive Salary: Remuneration matching industry standards based on experience.

Pay: ₹20,000.00 - ₹30,000.00 per hour

Expected hours: No more than 10.0 per week

Benefits:

• Flexible schedule
• Food provided
• Paid sick time
• Paid time off

Work Location: In person