Duty Manager

RedEye Diner is seeking a dependable and experienced Duty Manager to oversee daily restaurant operations and ensure excellent customer service. The successful candidate will supervise staff, coordinate front-of-house and kitchen activities, maintain operational standards, and help ensure the restaurant runs smoothly throughout each shift. This role requires strong leadership, problem-solving abilities, and a commitment to creating a welcoming dining experience for every guest.

Key Responsibilities

• Oversee daily restaurant operations and ensure efficient service throughout each shift.
• Supervise, support, and motivate front-of-house and kitchen team members.
• Assign staff duties, coordinate shift activities, and monitor employee performance.
• Ensure food quality, presentation, and customer service meet restaurant standards.
• Handle guest inquiries, feedback, and complaints professionally.
• Coordinate with kitchen staff to ensure accurate orders and timely food delivery.
• Monitor inventory, service supplies, and equipment, reporting shortages when necessary.
• Assist with staff training, onboarding, and development.
• Manage shift handovers, opening and closing procedures, and daily operational reports.
• Support POS transactions, cash handling, and sales reconciliation when required.
• Maintain cleanliness and organization throughout dining, kitchen, and service areas.
• Ensure compliance with food safety, sanitation, workplace safety, and company procedures.
• Respond to operational issues promptly and support management in improving efficiency.

Qualifications and Skills

• Previous experience in restaurant supervision, duty management, or hospitality.
• Strong leadership, communication, and organizational skills.
• Excellent customer service and conflict-resolution abilities.
• Knowledge of restaurant operations, food safety, and service standards.
• Ability to make decisions and manage priorities in a fast-paced environment.
• Familiarity with POS systems, staff scheduling, and cash-handling procedures.
• Strong attention to detail and a proactive approach to problem-solving.
• Flexibility to work shifts, evenings, weekends, and holidays as required.

Benefits

• Competitive compensation based on experience and company policy.
• Opportunities for professional development and career advancement.
• Supportive and collaborative team environment.
• Potential employee meals, discounts, or additional benefits, depending on company policy.

Ideal Candidate

The ideal candidate is organized, responsible, and passionate about hospitality. They should be capable of leading a team, maintaining high service standards, resolving unexpected challenges, and ensuring smooth operations during busy periods. A positive attitude, professional communication, and a strong focus on guest satisfaction will help the Duty Manager contribute to the continued success of RedEye Diner.

Pay: $23.00 - $28.00 per hour

Expected hours: 33.0 per week

Benefits:

• 401(k)
• 401(k) matching
• 403(b)
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person