Duty Manager - Customer Service

Hiring Duty Manager for Bangalore Airport-3-5 yrs exp in Managing staff: Overseeing the front office team, coordinating their schedules, and ensuring employee productivity

Handling customer issues: Addressing customer complaints and queries in a timely and satisfactory manner

Ensuring customer satisfaction: Maintaining positive customer relationships and ensuring a high level of customer service

Overseeing daily operations: Monitoring the efficiency of all processes and creating a positive work environment

Handling emergencies: Being able to handle emergencies

Meeting with upper management: Staying up-to-date with organizational changes, issues, and improvements

Opening and closing the store: Opening and closing the store

Providing feedback: Offering clear, constructive, and inspiring feedback to the team

Assisting in training: Assisting in training and onboarding team members

Conduct Briefing for all staff during the Night Shift. Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests..