Duty Manager, Falcon Manor

Job Summary

Persue your career as a Duty Manager at Falcon Manor, where you will lead the daily operations of our esteemed hospitality establishment. In this dynamic role, you’ll be the driving force behind delivering exceptional guest experiences, ensuring smooth management of staff, and maintaining the highest standards of service. Your proactive leadership and management skills will foster a welcoming atmosphere that delights every visitor and supports our team in achieving excellence. Join us to be at the heart of creating memorable moments and operational success!

Duties

• Oversee daily hotel operations, ensuring seamless service delivery and guest satisfaction.
• Lead, motivate, and manage staff to uphold high standards of hospitality and guest services.
• Handle guest inquiries, complaints, and special requests with professionalism and enthusiasm.
• Coordinate with departments such as housekeeping, food & beverage, and maintenance to ensure operational efficiency.
• Monitor safety protocols and ensure compliance with health and safety regulations across the property.
• Assist in managing reservations, check-ins, check-outs, and billing processes efficiently.
• Support training initiatives to develop team skills and promote a positive work environment.

Qualifications

• Proven management experience within the hospitality industry or similar service-oriented environment.
• Strong leadership skills with the ability to inspire and guide a diverse team.
• Excellent communication skills to engage guests effectively and resolve issues promptly.
• Passion for delivering outstanding guest services with attention to detail.
• Ability to multitask in a fast-paced setting while maintaining professionalism.
• Knowledge of hospitality management systems and basic financial principles is preferred.

Join us as a Duty Manager at Falcon Manor where your management expertise will shine! Be part of a vibrant team dedicated to creating exceptional experiences for every guest while advancing your career in hospitality management.

Pay: Up to £13.50 per hour

Work Location: In person