Duty Manager (Fixed-Term Contract)

The Glashaus Hotel is currently seeking a Duty Manager for a full-time, fixed-term contract to cover a period of leave.

Main Duties and responsibilities:

• Maintain responsibility for the Bar, Restaurant and other areas of Operations as required by business needs.
• Providing support to the Manager's on Duty and other Heads of Departments.
• Ensure all guests expectations are exceeded and actively encourage and collate guest feedback to set service benchmarks.
• Become actively involved in the department, carrying out day to day duties alongside members of your team, promoting a positive work ethic.
• Lead by example by displaying a hands-on style, which encourages team involvement, initiative and a focus on continuous improvement.
• Demonstrate a complete knowledge of menu items and of wine and beverage list, including cocktails and promote the use of suggestive sell to guests.
• Ensure guest complaints are consistently resolved in a prompt and efficient manner.
• Retain and upkeep of accurate operational equipment and control breakages to ensure the bar is effectively operational to maximise guest service, increase positive service feedback, and in accordance with forecasting figures.
• Work with the Operations Manager/Senior Duty Manager/Duty Manager in regard to any Maintenance and Property management concerns and initiate a maintenance walk through to ensure the food and beverage areas are well maintained.
• Ensure compliance with all established standards, policies and procedures pertaining to financial transactions within your responsibility.
• Practice effective stock control in accordance with set guidelines.
• Manage outlet reservations, ensuring all group information received by e-mail/phone is dealt with and forwarded to all relevant parties.
• Work with the Chefs to resolve any guest complaints regarding the quality of food.
• Maintain immaculate presentation and grooming, wearing designated uniform/business attire and name badge at all times.
• Carrying out duties as assigned by the Manager On Duty or Group Management Team.

The Ideal Candidate will have

• A keen interest in Hospitality & Tourism Industry
• 2 years' experience in a similar role is desired

Benefits

• Free onsite Parking
• Subsidised Lunches
• Discounted rates at Comer Group Ireland managed Hotels
• Discounted rates at Comer Group Ireland managed Spa & Leisure Facilities
• Discounted rates at Comer Group Ireland Restaurants